FAQ
Frequently Asked Questions (FAQ)
General Questions
Q: What is the Dog Car Back Seat Cover made of?
A: Our Dog Car Back Seat Cover is made from high-quality, durable, and waterproof materials designed to protect your car seats from fur, dirt, and scratches.
Q: How do I install the Dog Car Back Seat Cover?
A: Installation is simple and quick. Just secure the cover with the adjustable straps around the headrests and tuck in the seat anchors. Detailed instructions are provided with the product.
Product Details
Q: Is the cover machine washable?
A: Yes, the cover is machine washable. We recommend using a gentle cycle and air drying to maintain its durability.
Q: Does the cover fit all car models?
A: Our cover is designed to fit most standard car models, including sedans, SUVs, and trucks. For specific dimensions, please refer to the product description on our website.
Q: Will the cover protect my doors as well?
A: Yes, our cover features side flaps that protect your car doors from dirt and scratches, keeping your entire backseat area clean.
Ordering and Shipping
Q: How do I place an order?
A: Simply visit our online store, select the product, and follow the checkout process. You will receive a confirmation email once your order is placed.
Q: How long will it take to receive my order?
A: Orders are typically processed within 2-3 business days. Delivery times vary based on your location.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 14 days of receipt if any deformation or damage is found on the product. Please contact our customer service team to initiate a return.
Q: How do I request a refund?
A: If you wish to request a refund due to a defective product, please contact us within 14 days of receiving your order. Provide us with your order number and photos of the defect. We will process your refund once the product is returned and inspected.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team via email at petsouklb@gmail.com or by phone at +961 76 359 203. Our team is available to assist you with any questions or concerns.
Miscellaneous
Q: Can I use the cover for other pets besides dogs?
A: Absolutely! Our cover is designed to accommodate various pets, including cats. It provides the same level of protection and comfort for any furry friend.