Refund policy

Refund Policy

At PetSouks, we strive to ensure that you and your furry friends are completely satisfied with our products. If you encounter any issues, we are here to help.

Eligibility for Refunds:

• Refunds are available for products with any deformation or defects.
• To be eligible for a refund, the issue must be reported immediately upon receiving the product.
• Products must be returned in their original packaging.

How to Request a Refund:

1. Contact our customer service team at petsouklb@gmail.com or +961 76 359 203 immediately upon receiving your product. Provide your order number, a description of the issue, and any relevant photos of the deformation or defect.
2. Our team will review your request and guide you through the return process.

Refund Process:

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

• If you need to exchange a defective item for the same item, contact us at +961 76 359 203

Contact Us:

If you have any questions about our refund policy, please contact us at petsouklb@gmail.com or +961 76 359 203

PetSouks